Lunarpages Review and Test Results



spacer. Ranking: 3 stars.
spacer. Cheapest Hosting Plan: (1-year term renewal)* $3.95 per month
spacer. Current Coupon Code ($25.00 Off): 25OffHosting
spacer. Company Founded: 1998
spacer. Domains Hosted: 150,000
spacer. 24×7 Phone Support: No
spacer. Money-Back Guarantee: 30 days
spacer. BBB Rating: D-
spacer. Website:

*Price above based on 1-year term before application of coupon code/introductory discount. While you may pay less for the first year of hosting, unless otherwise indicated, the pricing displayed on this page is the 1-year term renewal rate. Star ratings based on a 0.5 minimum to 5 star maximum scale. Why you can trust this Lunarpages review. >

The Bottom Line


Based on our initial impressions of the website, Lunarpages appeared to be a knowledgeable and dependable firm offering easy-to-use, low-cost shared hosting plans and a good candidate to rank well at NCM Online. Unfortunately, we could not have been more wrong.

The sign-up process is tedious and time consuming. Testing showed that while the server managed to maintain 100% uptime there were DNS issues. These problems negatively impacted page load speeds — resulting in some of the slowest recorded to date. Complete details below.

In summary, Lunarpages has earned the NCM Online designation of NOT RECOMMENDED.

Visit Lunarpages >>


Price: 4.5 stars.
Ease-of-Use: 1.5 stars.
Disk Space: 4.5 stars.
Bandwidth: 3 stars.
Speed: 0.5 stars.
Uptime: 5 stars.
Support: 2.5 stars.
BBB Rating: 1.5 star.
Guarantee: 4 stars.
Satisfaction: 1 star.
TOTAL: 3 stars.



The Lunarpages website offers a number of low-cost shared hosting plans. The cheapest of these, Starter Web Hosting, is priced at only $3.95 per month. Clicking on the homepage special offer banner leads to a plan comparison page with brief descriptions of four shared plans. However, the Starter plan cannot be found there. To locate it, use the ‘Hosting Solutions’ dropdown menu at the top of the page. The Starter plan is located beneath the Linux and Windows options of Basic plan.

Screenshot of Lunarpages homepage. Click image to visit site.

As is our practice, we selected the lowest-cost plan, Starter Web Hosting, for purposes of testing and review. The two-step Lunarpages checkout process is relatively fast and easy. The rest of the process however, is not quite as user friendly.


Within minutes of signing up, we received the PayPal receipt as well as our first e-mail from Lunarpages:

Your account will be activated when PayPal confirms receipt of your payment. Depending on the payment option you chose, this may take several days. Please be aware that we accept credit cards and echeck payments directly and your account is activated usually within a matter of hours.”

In order to limit our exposure to credit card fraud, we use PayPal for online purchases whenever possible. This was the first time that we had ever been informed that processing such a payment could require “several days.” Perhaps Lunarpages communicates with PayPal via carrier pigeon.

Our second Lunarpages e-mail arrived more than 10 hours later. It contained helpdesk login information. The hosting set-up information was not included. As phone support is not available to shared account holders, we immediately opened a help desk ticket inquiring as to the whereabouts of our hosting set up information. The response came almost immediately:

Before we can approve your new hosting account, please fax the photo ID of the person’s name on the account into our offices. This can include a government issued photo ID/driver’s license, passport, etc.”

Screenshot of Lunarpages control panel. Click to enlarge.

Screenshot of Lunarpages Server Management Portal. Click to enlarge.

While have had experiences with hosts that call to confirm the account holder’s identity, the process does not generally delay receipt of the hosting set-up information. The was the first time we have been asked to produce photo ID. We faxed it over. Approximately 11 hours later we received the “Critical Account Information” e-mail. It did include everything required to set up our test site —.

Lunarpages shared accounts utilize the proprietary “Lunarpanel” control panel (screenshot right). As we would soon learn, it is not quite as user-friendly as cPanel or vDeck.

When it came time to install WordPress, we expected to find some type of script installer icon or link within the Lunarpanel “Applications and Extensions” section. There was none. We next checked the “Databases” section, clicking on the icons and searching for some clue to as the whereabouts of the WordPress installer. There was none. We then repeated the process in the “Tools” section. No luck. We tried the “Manage Account” link. This only succeeded in logging us out of the control panel. Fresh out of ideas, we headed to the helpdesk and submitted our second ticket. 1.5 hours later we received our response. The link for the Softaculous applications installer was located above the control panel banner and opposite the Lunarpages logo within the “Site Management” drop-down menu. We were ready to choose a new line of work.

Screenshot of Lunarpages Uptime Test Results Chart 6/22/14–7/1/14. Click to enlarge.

Lunarpages Uptime Test Results Chart. Click to enlarge.


Utilizing the services of Dotcom Monitor, all web hosting services reviewed by NCM Online are subjected to 10-day uptime and page-load speed testing. Beginning on 6/22/14 and concluding on 7/1/14, our Lunarpages-hosted website was checked for uptime and page-load speed every fifteen minutes. Approximately two thousand individual checks spread across thirteen locations worldwide were performed during the 10-day test period.

Of the 977 server uptime checks performed, 975 were successful, while 2 failed. The failures were both DNS errors occurring on 6/24/14 — one was experienced by the Montreal test location, the other occurred in Virginia. However, and despite these errors that slowed response time, the connections were eventually made and Lunarpages concluded our reliability testing with a 100% uptime score (see uptime test results screenshot above right).

Screenshot of Lunarpages Speed Test Results Chart 6/22/14–7/1/14. Click to enlarge.

Lunarpages Speed Test Results Chart. Click to enlarge.

While we would prefer not to dwell on negatives, Lunarpages’ average page-load speeds were slowed by DNS errors occurring on 6/23, 6/24, 6/25, 6/30, and 7/1. These issues occurred at the Amsterdam, Frankfurt, Hong Kong, Montreal, Colorado, and New York test locations. Over the course of the 10-day test period, page load speed for our simple one-page test site averaged a decidedly slow 2.5752 seconds across 13 test locations worldwide (see screenshot right). The 7 U.S. test locations recorded a faster — but still slow — 10-day average of 1.6393 seconds for a browser to load our page.


  • Cheap pricing
  • Prices displayed in shopping cart renew at same rate
  • PayPal payment option
  • 30-day money-back guarantee


  • F BBB rating
  • Server DNS issues
  • Slow page-load speeds
  • Sign up process requires fax or e-mail of photo ID
  • Proprietary control panel not as easy to use a cPanel
  • Starter plan includes only 5 e-mail accounts
  • Cheapest shared hosting plans do not include 24/7 phone support
  • Domain names priced at $19.95 per year
  • Money-back guarantee info is buried within “Terms of Service” page


Despite the very-affordable pricing — ease-of-use and page-load-speed issues prevent us from endorsing Lunarpages at this time.

Lunarpages has earned only 3 stars and is not recommended by NCM Online.

 Low-cost Lunarpages Web Hosting Plan

Cheap website hosting company price comparisons based on 1-year term list price before coupon/promo codes or limited time/introductory offer discounts. These are the renewal rates for the second year of hosting. To ensure that you receive the most affordable Lunarpages pricing possible, please visit our Web Hosting Coupon Codes page for current discounts and special offers before making any purchases.

Plan Lunarpages
Domain Name 1 Free
Space Unlimited
Bandwidth Unlimited
Databases Unlimited
FTP accounts Unlimited
Email Unlimited
Scripts Checkmark.
Ruby on Rails, Checkmark.
PHP Checkmark.
PERL Checkmark.
PYTHON Checkmark.
WordPress Checkmark.
Zen Cart Checkmark.
b2evolution Checkmark.
Softaculous Checkmark.
Uptime 99.9%
Data Center Checkmark.
Top power and cooling systems Checkmark.
Paralleled N+1 PowerWare UPS Checkmark.
APC PDU technology Checkmark.
DDoS Protection Checkmark.
24/7/365 Server Monitoring Checkmark.
Extra Features
cPanel Checkmark.
Shell Access Checkmark.
ASP/JSP Language Support Checkmark.
SSL Certificate $109.00/year
2048 bit digital signatures Checkmark.
Browser Coverage 99.9%
Encryption 256 Bit
Trust Logo Free
Site Seal Free
Dedicated IP Checkmark.
Premium Restore Service Checkmark.
Anonymous Domain Registration Checkmark.
Search Engine Marketing Checkmark.
Search Engine Optimization Checkmark.
Payment Processing Checkmark.
Softaculous Web Scripts Checkmark.
Shared Hosting Add-Ons
Shell Access $2.00/month
Premium Restore Service $1.50/month
Managed Hosting $39.95/month
E-Commerce Checkmark.
Premium Hosted Exchange Email $10.95/month/mailbox
Price per Month* $8.95

*Prices based on 1-year term before the application of coupon/promo codes and introductory/limited-time offer discounts. While you may pay less for the first year of hosting, the prices displayed on this page are the 1-year term renewal rates.

Company Information

Launched in 1998, Lunarpages Internet Solutions has become an enterprise-level information technology solutions company and worldwide webhosting provider. It has tailored accessible and innovative webhosting solutions to meet the needs of individuals, small businesses, and established industry leaders. Integrated hosting tools are created and managed by them to support all levels of webmasters in creating, designing, optimizing, and marketing their projects.

Screenshot of Lunarpages homepage. Click image to visit site. Lunarpages is a top provider of IT, business process outsourcing, and IT infrastructure. They aim to limit risks, increase return on investment, and decrease time required for clients to realize their goals. The company’s efforts are focused on excellence and professionalism. The company strives to use green facilities as it upgrades to newer webhosting technology.

The company boasts more than one hundred highly professional and award-winningly efficient staff members to serve and support the ever-increasing client base currently numbering 150,000. Even though they are one of the most secure and biggest hosts in the industry, they remain dedicated to maintaining close relationships with colleagues and clients.

Lunarpages’ eight datacenters located in California, Arizona, and Nevada are all top-of-the-line, PCI compliant, and SSAE16 certified. They all have many-tier redundant power systems and are monitored around the clock by security and trained personnel. This ensures the servers will always run efficiently and smoothly to protect every client’s businesses and web presence.

One of their datacenters in Hawthorn, CA is state-of-the-art offering a multi-tiered, fully reliable, controlled, and secure environment for their servers and equipment. Five other datacenters in Denver, CO, Ashburn, VA, Irvine, CA, and Chicago, IL are also top-of-the-line and SAS70 Type II accommodating. A certification of SAS70 Type II audit is an international standard that reviews technology service providers of all levels for business practices, communication, internal procedures, and security. These datacenters also have fully redundant power backed by diesel generators, multi-level security services, and diverse Internet access providers and paths.

The Lunarpages datacenter in the business district of downtown Las Vegas, which was SAS70 Type II audited, is secured with key card access, around the clock monitoring, Mantraps, closed circuit TVs, and connections between the alarms and local fire and police departments There is additional fire monitoring and suppression, 2N UPS power supplied with back-up, cooling containing N+1 capabilities, and carrier neutrality that has many IP transit, as well as, transport carriers. It is operated at all hours of the day by accredited operational staff that complete data center build-outs, remote hand tickets, deliveries, and cross connections.

Lunarpages’ AIS building in San Diego has Tier 4 certification with a collocation facility that is more than 80,000 square feet. It is protected with the most advanced technological security and has also has been certified with a SAS70 Type II audit. Call centers in Anaheim and Corona, CA are supplemented with satellite locations around the country. All these data centers enable the hosting service to offer industry-leading environment control features, increased capacity, and the scale to meet the growing business needs of their customers.

Lunarpages Add2Net, Inc. 1360 N Hancock St Anaheim, CA 92807 Sales: 877-586-7207 Support: 877-586-2772 714-521-8150 Lunarpages Website Lunarpages on Twitter Lunarpages on Facebook Lunarpages on Google+ Lunarpages on YouTube Lunarpages on LinkedIn Lunarpages on Pinterest

How to Install WordPress

This video tutorial demonstrates the installation of WordPress on a Lunarpages shared hosting account using the LunarPanel control panel and the Softaculous applications installer.

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